Shipper and carrier support
Help with a load on the road, an invoice, or your account. Call (800) 908-7366 or send us a note.
Common reasons people reach out
Not sure where to start? Here's the fastest path for the things we hear about most.
Track a load
Customers and carriers can check load status in the Penn Logistics portal. Lost your login? Use the form and we'll get you access.
Invoices and payments
Billing questions, remittance details, or a payment you're looking for. Send the load number through support and we'll track it down.
File a claim
Have your BOL, pro number, photos, and supporting documents ready. We'll open the claim and keep you updated.
Account changes
Need a new user added, contact info updated, or credit limits reviewed? Let us know and the account team will respond.
What do you need help with?
A load in transit, an invoice, or your portal login. Include a load or PRO number if you have one and we'll get it to the right person.